Organised By
Patient Experience Summit East KSA

“Revolutionizing Healthcare Delivery - Elevating Patient-Centered Care in Saudi Arabia’s Health Care Transformation”

4th - 5th December 2023 - 2-Day Summit

5th December 2023 - Post-Event Workshop

Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia

Overview

Welcome to the Patient Experience Summit – East KSA!

Join us for a transformative event where healthcare professionals come together to shape the future of patient experience in East KSA. This summit focuses on addressing patient experience during Saudi Arabia’s healthcare transformation towards public-private partnerships and value-based healthcare.

Through workshops, discussions, presentations, and interactive sessions, we’ll tackle key challenges and explore opportunities to enhance patient satisfaction, safety, and well-being. By incorporating the latest advancements and leveraging available data, we aim to revolutionize patient care in East KSA.

Be part of this collaborative platform, uniting renowned experts, thought leaders, and stakeholders. Together, let’s unlock the full potential of patient-centric care and embrace a new era in healthcare excellence.

  • 2 Exclusive Post-Event Workshops
  • 2 Days of Lectures and Presentations
  • Exclusive Networking
  • Solution Showcase

Scientific Committee of Patient Experience Summit - East KSA

Adel Al-Shabaan

Managing Director
Health.Links, powered by Press Ganey

Dr. Abdulaziz Alqahtani

Director – Patient Experience
King Abduaziz Hospital, MNGHA

Dr. Abdulaziz Abdullah Hafiz Alghamdi

Director- Quality and Patient Safety
King Abduaziz Hospital, MNGHA

Naseem Almulla

Director Customer Experience
Council of Health Insurance Saudi Arabia

Eman Alturaiki

Service Excellence Director
Council of Health Insurance (Saudi Arabia)

Danny Hage

Senior Advisor – Customer Experience
Council for Health Insurance (Saudi Arabia)

Speakers & Panelists

Adel Al-Shabaan

Conference Chairman
Managing Director
Health.Links, powered by Press Ganey

Dr. Mobarak Abdulaziz Almulhim, MD, MBA, FRCPC

Vice President – Clinical Excellence
Eastern Health Cluster

Dr. Maryam AlQaseer

Vice President of the Eastern Business Unit
Health Holding company

Dr. Abdulaziz Alqahtani

Director – Patient Experience
King Abduaziz Hospital, MNGHA

Dr. Abdulaziz Abdullah Hafiz Alghamdi

Director- Quality and Patient Safety
King Abduaziz Hospital, MNGHA

Abdullah Ali Ngala

Chief of Nursing Affairs
Eastern Health Cluster

Central Themes for Patient Experience Summit – East KSA

  • Transforming Saudi Healthcare: Prioritizing Patient Experience in the Journey to Excellence
  • National Strategy on Value based healthcare and enhancing Patient experience.
  • Enhancing Patient-Centered Communication and Engagement
  • Embracing Digital Transformation for Improved Patient Experience
  • Empowering Patients as Partners in their Healthcare Journey
  • Optimizing Care Delivery and Workflow Efficiency
  • Leveraging Patient Experience and Outcome Data for Continuous Improvement in Healthcare.
  • Fostering a Culture of Continuous Improvement in Patient Experience